Here is how Kittysum shipping and delivery works. We ship every order from our warehouse in China to customers worldwide. Shipping is free on orders of $50 or more, and $7.99 otherwise. You see the exact options, cost and delivery estimate at checkout before you pay.
Shipping and Delivery at a Glance
| Topic | Details |
|---|---|
| Ships from | Our warehouse in China |
| Processing time | 2 to 4 business days |
| Delivery estimate | Generally 5 to 10 business days after processing |
| Shipping cost | Free on orders of $50 or more; $7.99 otherwise |
| Tracking | Emailed when your order ships |
| Duties and taxes | Paid by the recipient, unless checkout shows otherwise |
How Long Does Processing Take?
We pack and process orders within 2 to 4 business days, excluding weekends and holidays. Then you get a shipping email with your tracking number.
Shipping and Delivery Times
Standard delivery is generally 5 to 10 business days after processing. However, these are estimates, not guarantees. For example, customs checks, carrier delays, holidays, weather and address problems can all add time.
In the US, the FTC Mail Order Rule also requires sellers to ship within the time they state, or to tell you about a delay. So if your order will be late, we will email you.
Customs, Duties and Taxes
Because orders ship from China, your parcel may pass through customs in your country. Any import duties, taxes or fees are paid by the recipient, unless checkout shows otherwise. In the US, U.S. Customs and Border Protection explains how duties work. Also, please check that pet supplements can be imported where you live.
Where We Ship
We ship to most countries worldwide. However, some countries limit the import of pet supplements, so checkout only shows the destinations we can reach. If your country is not listed, please email us, and we will check the options for you.
Shipping Costs Explained
Our shipping and delivery costs are simple. Orders of $50 or more ship free, and smaller orders cost $7.99, unless checkout shows a different rate for your destination. For example, a single tub of L-Lysine, Dental+ or Omega-3 already ships free. Also, we never add a shipping charge after you place an order.
Tracking Your Order
Tracking can take up to 48 hours to update after the carrier collects the parcel. After that, if it still has not updated, or the parcel seems late, email 1527056290qq@gmail.com with your order number.
Address Changes and Missing Parcels
Before you pay, please check your address carefully. If it is wrong, contact us right away, because we cannot change it once processing starts. If tracking says delivered but you cannot find the parcel, check with neighbors and the carrier first, then email us.
Damaged Parcels
Sometimes a parcel arrives damaged. In that case, take clear photos of the box and the item. Then email us within 30 days of delivery. We will send a replacement or a refund, as our refunds and exchanges page explains.
Shipping and Delivery Tips
- Use a full street address, with the apartment or unit number.
- Add a phone number at checkout, because some carriers call before delivery.
- Order a little early before holidays, since carriers get busy.
- Keep an eye on your tracking emails, and reply to any customs messages quickly.
- For smooth shipping and delivery, if you will be away, consider shipping to an address where someone can receive the parcel.
Questions About Shipping and Delivery?
Email 1527056290qq@gmail.com with your order number, and we aim to reply within 2 business days. Please write in English if you can, and tell us the country you are shipping to, because shipping options differ by destination. You can also read the full shipping policy or browse our cat supplements.
