Shipping policy

Order Processing

Orders are generally processed within 2–4 business days, excluding weekends and holidays. You will receive a shipping confirmation email with tracking information after your order leaves the warehouse.

Worldwide Shipping

Kittysum offers shipping to available destinations worldwide. Orders are dispatched from the fulfillment location selected for the destination and inventory available at the time of processing. Delivery availability is confirmed at checkout.

Delivery Estimates

Standard delivery is generally estimated at 5–10 business days after an order is processed. Expedited options, when available, show their estimate at checkout. Delivery dates are estimates, not guarantees, and may be affected by carrier delays, customs processing, severe weather, holidays, or address issues.

Shipping Rates and Duties

Available shipping methods, rates, estimated transit times, and any applicable duties or taxes are shown at checkout before payment. We do not add a shipping charge after an order is placed. Import duties, taxes, and customs fees, when applicable, are the responsibility of the recipient unless otherwise stated at checkout.

Tracking

Tracking information may take up to 48 hours to update after the carrier receives the package. If tracking has not updated or your package appears delayed, email 1527056290qq@gmail.com with your order number.

Address Changes and Delivery Issues

Please check your shipping address before completing checkout. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after processing begins and are not responsible for delays caused by an incorrect or incomplete address entered at checkout. If tracking shows delivered but you cannot locate the package, check around the delivery area and with household members or neighbors, then contact the carrier. You may also contact us so we can review the shipment with you.

Contact

For shipping questions, contact 1527056290qq@gmail.com.